Privacy Policy: SMS Last Updated: October 16, 2025
At WYMA Insurance LLC, we value your privacy and are committed to protecting your personal information. This section outlines how we collect, use, and safeguard your phone number when you opt in to receive SMS (text message) communications from us.
1. Collection of Phone Numbers
We collect your phone number when you voluntarily provide it through:
- Our website’s SMS opt-in form.
- Sign-up forms at events, promotions, or in-store.
- Other online or offline channels where you explicitly consent to receive SMS.
We may also collect related data, such as your name or email, to personalize messages or verify your identity.
2. Purpose of SMS Communications
We use your phone number to send:
- Promotional Messages: Updates on products, services, discounts, or special offers.
- Transactional Messages: Enrollment confirmations, policy updates, or appointment reminders.
- Informational Messages: News, alerts, or updates about your plans and services.
3. Consent for SMS Communications
By providing your phone number and checking the opt-in box, you give express written consent to receive SMS messages from WYMA Insurance LLC. Message frequency varies (e.g., 4-8 messages per month). Message and data rates may apply, depending on your mobile carrier.
For compliance with regulations like the TCPA:
- You will receive a confirmation text (double opt-in) asking you to reply “YES” to confirm your subscription.
- You may opt out at any time (see below).
4. Opting Out of SMS Communications
You can stop receiving SMS messages at any time by:
- Replying “STOP” to any message from us.
- Contacting us at help@wymainsurance.com or (865) 888-0244 or through our website’s unsubscribe link.
Upon opting out, we will cease sending promotional SMS within 10 business days, though you may still receive transactional messages (e.g., enrollment confirmations or insurance plan information) unless otherwise specified.
5. Data Sharing and Protection
We do not share your information under any circumstances.
We use industry-standard security measures (e.g., encryption, access controls) to protect your information from unauthorized access or disclosure.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Retention
We retain your phone number for as long as you remain subscribed to SMS communications or as needed to fulfill transactional purposes. If you opt out, we may retain your number in a suppression list to ensure we honor your request.
7. Your Rights
Depending on your location (e.g., under GDPR or CCPA), you may have rights to:
- Access, correct, or delete your phone number.
- Restrict or object to how we use your data.
- Request a copy of your data in a portable format.
To exercise these rights, contact us at
Email: support@wymainsurance.com
Phone: 1-865-888-0244
8. Changes to This Policy
We may update this SMS privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email, SMS, or a prominent notice on our website before they take effect.
9. Contact Us
For questions about this SMS privacy policy or to manage your preferences, contact: WYMA Insurance LLC Email: support@wymainsurance.com Phone: 1-865-888-0244 Address: 1022 East Churchwell Avenue Knoxville, TN 37917